1. Introduction
At www.kouradiamondjewelry.com, we are committed to providing you with high-quality jewelry and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

2. Cancellations

2.1. Order Cancellation
You may cancel your order within 24 hours of placing it. To cancel, please email us immediately at info@kouradiamondjewelry.com.

  • If the order hasn’t been shipped, we will cancel it and issue a full refund.

  • If the order has already been shipped, please refer to our Return Policy below.

3. Returns

3.1. Return Eligibility
To be eligible for a return:

  • The item must be unused, undamaged, and in the original packaging.

  • Custom-made or engraved items are not eligible for return.

3.2. Return Process
To initiate a return, email us at info@kouradiamondjewelry.com with your order number and reason for return. We will provide return instructions.

  • Customers are responsible for return shipping costs.

4. Refunds

4.1. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5–7 business days, subject to your bank’s processing times.

4.2. Late or Missing Refunds
If you haven’t received a refund:

  1. Recheck your bank account.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Still no refund? Contact us at info@kouradiamondjewelry.com.

5. Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.

6. Exchanges
We allow exchanges within 5–7 days of delivery for the same item (subject to availability). To request an exchange, contact us at info@kouradiamondjewelry.com.

7. Shipping

  • Customers are responsible for paying return shipping costs.

  • Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

8. Contact Us
For any questions regarding our Cancellation and Refund Policy, please reach out to us at:
📧 info@kouradiamondjewelry.com