Return Policy
HOW TO INITIATE A RETURN OR REPLACEMENT:
Step 1:
Raise a return/replacement request within 7 days of delivery in case of:
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Incorrect item delivered
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Expired or faulty item received
Raise your request by emailing info@kouradiamondjewelry.com with your order details and concern. You can also connect with us through our website chat support.
For damaged or missing items, please raise your request within 2 days of delivery.
Step 2:
Our team will review your request within 2 business days.
Step 3:
Once approved, we will arrange a pickup through our courier partner.
Step 4:
If reverse pickup service is not available in your area, kindly ship the product back via a reliable courier. We will reimburse the courier charges to your bank account or PayTM wallet upon verification.
Step 5:
Once received, the item will be inspected. If the claim is valid, we’ll initiate a replacement or refund based on stock availability.
ELIGIBILITY FOR RETURN/REPLACEMENT:
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Wrong item delivered
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Expired/faulty product
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Physically damaged product or tampered packaging
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Incomplete or missing items
NOT ELIGIBLE FOR RETURN/REPLACEMENT:
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Used, altered, or worn products
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Original packaging, certificates, tags, or invoice missing
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Request made after the 7-day or 2-day window (as applicable)
REFUNDS FOR PREPAID ORDERS:
We process refunds under the following conditions:
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Order cancellation before shipment: If your order hasn't been dispatched, email info@kouradiamondjewelry.com with your order details and reason. Refunds will be initiated within 5–7 business days to the original payment method.
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Product unavailability: If an item becomes unavailable after order placement due to a technical error, we will inform you and process a full refund.
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Return to Origin (RTO): If a prepaid order is returned undelivered and confirmed by you, we will refund the amount to your original payment source.
If you do not receive your refund within 7 business days, please contact your bank or card provider. Still need help? Reach out to us at info@kouradiamondjewelry.com.
REPLACEMENTS CAN BE INITIATED IF:
Reported within 24 hours of delivery at info@kouradiamondjewelry.com:
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Received wrong or expired item – send clear product images along with your order number.
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Incomplete order – share details of missing items.
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Damaged product – share pictures of the packaging and product.
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Shipment marked delivered but not received – contact us after checking with building security and nearby areas.
IMPORTANT TERMS:
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Returns accepted only within 10 days of delivery.
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Jewelry must be returned in original condition with certificates, tags, invoice, and packaging.
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Partially returned sets or kits will not be accepted.
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Promotional discounts will not be refunded.
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Free gifts or sample products cannot be returned or exchanged.
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We can only accept returns or exchanges for orders placed directly on www.kouradiamondjewelry.com.
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Orders from authorized resellers/marketplaces must be addressed through those platforms.
CUSTOMER CARE & SUPPORT:
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Business Hours: Monday to Saturday, 11 AM to 6 PM
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Customer Support Email: info@kouradiamondjewelry.com
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Queries will be responded to within 48 business hours
ADDITIONAL NOTES:
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Always inspect your parcel upon delivery and report any discrepancies immediately.
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We recommend documenting any external damage to the packaging with photos.
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Delays may occur during high-volume periods or due to factors like weather or public emergencies.
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Our social media is managed by a marketing team. All order-related concerns must be emailed to info@kouradiamondjewelry.com.
All disputes are subject to Ahmedabad, Gujarat jurisdiction.