Our Commitment to You

At Koura Diamond Jewelry, we take pride in the quality and craftsmanship of every piece. Each product is designed and inspected with care to deliver timeless elegance and satisfaction. If for any reason you experience any issue with your purchase, we are here to assist you.

Return & Replacement Policy

You may request a return or replacement under the following conditions:

When can you return/replace a product?

  • Wrong product delivered

  • Product damaged during transit

  • Incomplete order (missing items)

  • Manufacturing defect

When return/replacement will NOT be accepted:

  • Product has been used, worn, or altered

  • Original packaging (box, tags, certificates, invoice) is missing

  • Request is raised after 7 days from the date of delivery

  • Damages caused due to mishandling after delivery

How to Raise a Return or Replacement Request

Step 1: Email us at info@kouradiamondjewelry.com within:

  • 7 days of delivery for issues such as incorrect, damaged, or defective items

  • 2 days in case of missing items

Include your order number, contact details, and clear images (if applicable).

Step 2: Allow us 2 working days to evaluate your request.

Step 3: If approved, we will schedule a pickup through our courier partner.
In case pickup service is unavailable in your area, we’ll request you to self-ship via any trusted courier. Courier charges will be reimbursed to your bank account or UPI.

Step 4: Once we receive the item and inspect it, we will initiate a replacement (subject to stock availability) or a refund as applicable.

Refund Policy

Refunds are issued to the original mode of payment within 5–7 business days, in the following cases:

  • Order cancellation (before it is shipped)

  • Product unavailable after order placement

  • Returned items verified for eligibility

  • Prepaid orders returned to origin after delivery failure

Note: If you haven’t received your refund within 7 business days after our confirmation, kindly check with your bank or card provider. If the issue persists, contact us at info@kouradiamondjewelry.com.

Important Terms & Conditions

  • Return requests must be raised within 7 days of delivery.

  • Returns will only be accepted if the jewelry is unused, in original packaging, and accompanied by all tags, certificates, and invoices.

  • Custom-made and engraved pieces are not eligible for returns or exchanges.

  • Gifted items (without original invoice or order ID) are not eligible for returns.

  • Shipping delays due to courier partners or unforeseen events do not qualify for refunds.

  • Items purchased from third-party marketplaces or resellers will not be covered under this policy. Please contact the seller directly.

Need Assistance?

We are available Monday to Saturday, 9 AM – 6 PM.
Reach us at info@kouradiamondjewelry.com and we’ll get back to you within 48 business hours.

Legal

All disputes are subject to the jurisdiction of Ahmedabad, Gujarat courts only.