Thank you for visiting our website. We (the operator of the website) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [https://kourasilver.com]. By using our website, you accept the practices described in this policy.

1. Information We Collect

We may collect and process the following types of information:

a) Personal Information you provide

  • Your name, email address, postal address, telephone number, billing/shipping address when you place an order.

  • Account information if you register on our website (username, password, etc.).

  • Payment information (we do not store full payment card details; we rely on our payment processor).

  • Communication preferences, newsletters if you subscribe, feedback or reviews you provide.

b) Non-personal / Usage Information

  • Your IP address, browser type, operating system, device type.

  • Pages visited, links clicked, time and date of your visit, referring website.

  • Cookies and similar technologies (see our Cookies section below).

  • Aggregate or anonymised data we use for analytics and to improve our services.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders (including shipping, billing, customer service).

  • To manage your account and provide you with access to site features.

  • To send you updates, marketing communications (only if you have opted in) about new products, promotions, offers.

  • To respond to your enquiries and provide support.

  • To personalise your experience on the website (e.g., product recommendations).

  • To protect our business (fraud detection, security, legal compliance).

  • To perform analytics and improve our website, products and services.

3. Disclosure of Your Information

We may share your information in the following circumstances:

  • With service providers who help us operate our website, fulfil orders, process payments, deliver products, send emails. These providers are contractually obliged to protect your data.

  • With our affiliates, subsidiaries or other companies in our group (if applicable).

  • If required by law, regulation or legal process (for example a court order or government request).

  • To protect our rights, property or safety, or that of our users or others.

  • In connection with the sale, merger or acquisition of our business/assets; in such case your information may be transferred, but will continue to be used consistent with this Privacy Policy.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies (such as pixel tags, local storage) to collect information about your browsing behaviour and preferences.

  • You can control or disable cookies via your browser settings — however, if you do so, some parts of the site may not function properly.

  • We may use cookies for essential site functionality, analytics (to understand how the site is used) and marketing (to deliver relevant ads or offers).

5. Data Security

We take reasonable organisational, technical and administrative measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no internet data transmission can be guaranteed 100% secure, so we cannot promise absolute security of your information.

6. Data Retention

We retain your personal information only for as long as it is necessary for the purposes set out in this Privacy Policy (for example: to fulfil orders, comply with legal obligations, resolve disputes). When the information is no longer needed, we will securely dispose of it or anonymise it.

7. Your Rights and Choices

Depending on your location, you may have certain rights with respect to your personal data, including:

  • The right to access the personal data we hold about you.

  • The right to correct or update your data.

  • The right to request deletion of your data (subject to legal or business obligations).

  • The right to object or restrict our processing of your data in certain circumstances.

  • The right to withdraw your consent (for example for marketing communications) at any time.

If you would like to exercise any of these rights, please contact us at the email address given below. We will respond within the timeframe required by applicable law.

8. International Transfers

If you are accessing our website from outside India, please note that your data may be transferred to, stored and processed in India (and possibly other countries). These countries may have different data protection laws. By using our website and providing your information, you consent to this transfer and processing.

9. Children’s Privacy

Our website is not intended for children under the age of 16 (or the minimum age required by local law). We do not knowingly collect personal information from children under that age. If you believe we have collected such information, please contact us and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect when the policy was most recently changed. We encourage you to review this page periodically. Your continued use of our website after the changes take effect constitutes your acceptance of the updated policy.